Our machines are versatile and can vend a wide variety of products — from puffs to pouches, accessories and small retail items. Each model's capacity and configuration can be customized based on your needs.

Yes. We can ship internationally to most countries. Please contact us to confirm availability, shipping costs, and customs requirements for your region.

Yes, all of our smart vending machines require Wi-Fi or a mobile hotspot connection to operate the software, process payments, and update inventory in real time.

Yes. We provide special pricing for bulk orders or business operators purchasing multiple machines. Email us at info@puffstand.com for a quote.

Each purchase includes setup guidance, software tutorials, and remote support to ensure you're confident in managing your vending business.

Yes — at checkout you can choose Shop Pay Installments to split your purchase into monthly payments instead of paying in full, subject to approval.

Yes. Grab our free Placement & Negotiation Guide for a step-by-step walkthrough of finding a location, pitching the owner, and negotiating terms — or book a call and we'll walk through it with you directly.

Absolutely. Book a free 30-minute call and we'll walk through machine options, pricing, and placement strategy — no pressure, no obligation.

Each machine has its own shipping and handling timeframe listed on the product page. Handling includes secure packaging, software setup, and testing prior to shipment.

All vending machines are securely crated in wooden packaging to ensure safe transport. We use trusted freight carriers and provide tracking once the shipment leaves our warehouse.

Yes, we ship to most countries. International shipping times vary depending on customs clearance and destination.

Our limited warranty covers internal components such as motors, sensors, wiring, and software functionality. It also includes the card reader and communication hardware.

Vandalism, cosmetic damage, natural disasters, or unauthorized repairs are not covered under warranty.

Contact info@puffstand.com with your order number, photos, and a description of the issue. Our team will assist with troubleshooting or replacement parts.

Yes — add a Custom Machine Wrap from the product page and we'll apply your branding before the machine ships.

Yes — Extended Warranty (Per Machine) adds a second year of coverage and can be added directly from the product page for an additional cost.

You can easily update product listings, images, videos, and prices from your computer or smartphone using our built-in management software.

Each machine includes free software access. No recurring fees.

Yes! You can view real-time sales data, restock alerts, and inventory updates from your web or mobile dashboard.

Yes, these are available as optional add-ons. The ID scanner ensures compliance for age-restricted sales (21+), while the bill acceptor allows cash transactions.

Orders may be canceled prior to shipment by contacting our support team. However, all payments processed through our website are subject to non-refundable payment processing fees charged by our payment providers.

All machines are tested before shipment. If a machine arrives with a hardware issue, our support team will assist with troubleshooting and provide replacement parts or technical support when necessary under the warranty policy.

Because vending machines are considered commercial equipment, refunds are generally not available once the machine has been shipped. However, our team will always assist with technical support and warranty coverage if needed.