Build Your Custom Vending Machine
Not just a wrap — a machine built around what you're selling. Different size, capacity, screen, and features, designed for your space and your product. If you just want custom branding on one of our standard machines, see standard models. This page is for fully custom builds.
Start Your Custom Build
What You Can Customize
Size & Footprint
Built to fit the space you actually have, not the other way around.
Capacity
Row count and configuration set for exactly what and how much you're selling.
Screen & Interface
Choose the display size and layout that fits your product lineup.
Design & Branding
Full exterior wrap and branding, designed around your business.
Payment & Access
Card reader, ID verification, and access features added where you need them.
How It Works
Tell Us What You Need
Share what you're selling, your space, and your goals.
We Scope It Together
A short call to work out size, capacity, and features.
You Get a Quote & Timeline
Clear pricing and a delivery date before you commit.
We Build & Ship
Design to delivery typically takes 6-8 weeks.
Start Your Inquiry
Tell us about your project and we'll follow up to scope it.
Prefer to talk it through? Book a Call instead.
Frequently Asked Questions
How long does a custom build take?
Design to delivery typically takes 6-8 weeks, depending on complexity and specs.
How much does a custom machine cost?
Pricing depends on size, capacity, and features. We'll quote you after a short scoping call — there's no cost or obligation to ask.
Is there a minimum order?
It depends on the scope of the build. We'll let you know clearly during your call, before you commit to anything.
Can I just get a standard model with custom branding instead?
Yes — if you just want your branding on one of our existing machines, check out our standard models.
Support
Frequently Asked Questions
Everything you need to know before placing your first machine. Can't find your answer? Reach out anytime.
General Questions
What types of products can your vending machines sell?
Our machines are versatile and can vend a wide variety of products — from puffs to pouches, accessories and small retail items. Each model's capacity and configuration can be customized based on your needs.
Are your vending machines suitable for businesses outside the U.S.?
Yes. We can ship internationally to most countries. Please contact us to confirm availability, shipping costs, and customs requirements for your region.
Do your machines require internet access?
Yes, all of our smart vending machines require Wi-Fi or a mobile hotspot connection to operate the software, process payments, and update inventory in real time.
Do you offer wholesale or bulk pricing?
Yes. We provide special pricing for bulk orders or business operators purchasing multiple machines. Email us at info@puffstand.com for a quote.
Is training provided?
Each purchase includes setup guidance, software tutorials, and remote support to ensure you're confident in managing your vending business.
Financing & Placement
Do you offer financing or payment plans?
Yes — at checkout you can choose Shop Pay Installments to split your purchase into monthly payments instead of paying in full, subject to approval.
Can you help me find a location for my machine?
Yes. Grab our free Placement & Negotiation Guide for a step-by-step walkthrough of finding a location, pitching the owner, and negotiating terms — or book a call and we'll walk through it with you directly.
Can I talk to someone before I buy?
Absolutely. Book a free 30-minute call and we'll walk through machine options, pricing, and placement strategy — no pressure, no obligation.
Shipping & Delivery
How long does shipping take?
Each machine has its own shipping and handling timeframe listed on the product page. Handling includes secure packaging, software setup, and testing prior to shipment.
How are machines shipped?
All vending machines are securely crated in wooden packaging to ensure safe transport. We use trusted freight carriers and provide tracking once the shipment leaves our warehouse.
Do you ship internationally?
Yes, we ship to most countries. International shipping times vary depending on customs clearance and destination.
Warranty & Support
What is covered under the warranty?
Our limited warranty covers internal components such as motors, sensors, wiring, and software functionality. It also includes the card reader and communication hardware.
What is not covered?
Vandalism, cosmetic damage, natural disasters, or unauthorized repairs are not covered under warranty.
How do I request warranty service?
Contact info@puffstand.com with your order number, photos, and a description of the issue. Our team will assist with troubleshooting or replacement parts.
Add-Ons & Customization
Can I customize how my machine looks?
Yes — add a Custom Machine Wrap from the product page and we'll apply your branding before the machine ships.
Can I add extra warranty coverage?
Yes — Extended Warranty (Per Machine) adds a second year of coverage and can be added directly from the product page for an additional cost.
Software & Operation
How do I manage products and pricing?
You can easily update product listings, images, videos, and prices from your computer or smartphone using our built-in management software.
Is there a software subscription fee?
Each machine includes free software access. No recurring fees.
Can I monitor my sales remotely?
Yes! You can view real-time sales data, restock alerts, and inventory updates from your web or mobile dashboard.
Can I add an ID scanner or bill acceptor?
Yes, these are available as optional add-ons. The ID scanner ensures compliance for age-restricted sales (21+), while the bill acceptor allows cash transactions.
Refunds & Cancellations
Can I cancel my order before it ships?
Orders may be canceled prior to shipment by contacting our support team. However, all payments processed through our website are subject to non-refundable payment processing fees charged by our payment providers.
What happens if my machine has an issue?
All machines are tested before shipment. If a machine arrives with a hardware issue, our support team will assist with troubleshooting and provide replacement parts or technical support when necessary under the warranty policy.
Do you offer refunds after the machine ships?
Because vending machines are considered commercial equipment, refunds are generally not available once the machine has been shipped. However, our team will always assist with technical support and warranty coverage if needed.
Still have questions?
Book a free call or send us an email — we're happy to help.